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We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
9.30 AM – 6 PM (Sunday to Thursday)
Friday and Saturday OFF
Frequently asked questions
Have more questions? Contact us.
What is the payment term?
You may choose to make a full payment now or pay a 50% deposit, with the remaining balance due two days before your activity date. The booking will only be confirmed upon receipt of payment.
Can we cancel and get refund?
For cancellations made less than 1 week before the activity date, the 50% deposit will be forfeited.
Cancellations made less than 48 hours (2 days) before the activity date — including same-day cancellations or situations where guests choose not to proceed despite approval from the captain and authorities for safe sailing, are subject to a 100% cancellation fee, with no refund or rescheduling.
What happens if I'm late and miss my cruise?
The guests are advised to be on time. No time compensation will be given for late arrival, and tour timings shall proceed according to the stipulated timing as agreed upon and stated on the invoice.
Arrival one hour after the stipulated charter start time shall be considered as no-show unless the coordinator is being notified. No refunds will be given for no-shows, and the charter shall be considered as fulfilled.
Is booking cancellation applicable in case of bad weather?
For extreme weather, the Company will receive advance warning from the marine department. In such cases, either reschedule to another date and time that both parties is agreed or a full refund will be issued and the booking will be considered canceled. A processing fee of 4.5% of the total paid amount will be applied to any refunds.
For rainy weather, the charter will proceed, but embarkation may be delayed, and the return time may be adjusted. The Captain are responsible for the final decision on whether to depart or return to the marina, with safety being the primary concern for all passengers and crews. If conditions allow sailing and passengers choose not to proceed, it will be fully charged. The Captain will make the final decision on safety based on weather conditions, prioritizing the safety of guests, crews, and the yacht.
How do I book a yacht or JetCar tour?
You can book directly through our website, by contacting us via WhatsApp, or by scheduling a call with our team for assistance.
Can I customize the itinerary?
Yes, we can tailor the itinerary to your preferences, including stops at secluded islands, water sports activities, or special arrangements.